Shipping policy

Q: How soon will I receive my package? A: We strive to provide the highest quality service. Delivery time depends on the delivery address and other circumstances. You will typically receive your order within one week. In rare cases, it may take up to 14 days.

Q: How well is the purchased jewelry packaged? A: Each item is packaged in an individual box and additional foil wrapping, then placed in a waterproof bag.

Q: Are there any additional fees? A: Shipments sent abroad outside the European Union are sold without VAT and may be subject to import duties and taxes, which may be imposed once the shipment reaches your country. All additional customs clearance fees are paid by you, the customer. We have no control over these charges and cannot refund any costs incurred, regardless of the circumstances. For details regarding customs fees, please consult your local customs authorities for the most current rates, as you are purchasing items made of natural stones, and the import classification of these items may differ from other goods.

Q: How much will I be charged for shipping? A: Shipping costs are calculated based on the weight and volume of your order to your specified destination. This rate is displayed as "Shipping" at checkout.

Q: How can I track my order? A: Each order is assigned a tracking number. You can access the tracking service in your Swissherbs account under the "My Orders" section to get accurate information about the status of your order.